Dear Class Adventure Travel,
My husband and I decided to take a 21-day trip to Peru. We looked at many travel agencies and decided to use Class Adventure Travel. I started to e-mail them and Jeremy from the agency responded via e- mail and phone. He was happy to work with me to arrange the trip that I wanted.
Our trip started in Lima, Peru. On our third day there, I lost my security pouch that contained my passport, money, credit cards etc. We called the Lima US embassy's emergency number and left a message about the lost passport. We also called Class Adventure Travel's emergency number and told Jasmine the story. She reassured us that all would be well, that we should continue our travels with a copy of my passport and migration card (Peru travel permit needed to stay at any hotel in Peru), and a copy of the police report.
At every city we went to, a guide from Class Adventure Travel would meet us (always on time ) and would be aware of the situation. They would help us get into the hotels, on to the next mode of transportation ( one must show one's passport or id card to travel on a bus, train, or plane), and make the local guides aware of the problem. Jasmine had to rearrange several days of our trip so that we could be in Cusco on a Friday to go to the consulate there and put in my paperwork for a passport.
The CAT guide in Cusco met us and explained how she would take us to the consulate and then to immigration to get the needed papers. She even went out to a place to get my photos changed to the correct size needed while I filled out forms. As I would not be in Lima until the Saturday evening before our plane departed on Sunday to the US, Jasmine was kind enough to go to the US embassy to pick up my passport during the hours that the embassy would be open, and then had the guide deliver it to me at the airport Saturday evening.
For all this extra work, I was only charged $128.00 for the extra hotel night in Cusco. No charges for all the other transport and tour changes. Nothing for all the extra work that the guides put in helping us . Everyone was very concerned that we were still having a good trip despite my problem. The people who run and work for CAT are the greatest!!
Also, I should mention that they all were college grads and spoke several languages and were very knowledgeable about Peruvian history, plants, and animals. I have had the good fortune to travel with some good agencies , but these people who work for CAT are the very best!! I highly recommend them to anyone planning a trip to Peru.
Kathy Hendel